{"id":13,"date":"2026-04-14T10:32:30","date_gmt":"2026-04-14T10:32:30","guid":{"rendered":"https:\/\/emixirlabs.com\/?page_id=13"},"modified":"2026-04-14T10:35:47","modified_gmt":"2026-04-14T10:35:47","slug":"shipping-returns","status":"publish","type":"page","link":"https:\/\/emixirlabs.com\/en\/shipping-returns\/","title":{"rendered":"Politic\u0103 de Livrare \u0219i Retur"},"content":{"rendered":"<\/p>\n<div class=\"emixir-legal-page\" style=\"max-width: 800px; margin: 0 auto; color: #333; line-height: 1.6;\">\n<h2 style=\"text-transform: uppercase; letter-spacing: 2px; border-bottom: 1px solid #eaeaea; padding-bottom: 10px; margin-bottom: 30px;\">Shipping &#038; Return Policy<\/h2>\n<h4 style=\"text-transform: uppercase; letter-spacing: 1px;\">1. Shipping Architecture<\/h4>\n<p>At EMIXIR, we treat every order as a clinical protocol. All products are prepared, vacuum-sealed, and dispatched directly from our logistics center to guarantee the absolute integrity of the active ingredients.<\/p>\n<ul>\n<li><strong>Domestic (Romania):<\/strong> Delivery is carried out via premium express courier (Home Delivery or Locker systems). Estimated transit time is 24 &#8211; 48 business hours from dispatch confirmation.<\/li>\n<li><strong>International (Europe):<\/strong> We offer secure Pan-European shipping through global courier networks. Shipping costs and transit times are calculated dynamically at checkout based on your exact location.<\/li>\n<\/ul>\n<h4 style=\"text-transform: uppercase; letter-spacing: 1px; margin-top: 40px;\">2. Strict Return Conditions (Biological Safety Protection)<\/h4>\n<p>In accordance with European consumer protection laws, you have the right to withdraw from your purchase within <strong>14 calendar days<\/strong> of receiving the products, without providing any reason.<\/p>\n<p><strong>HOWEVER, PLEASE NOTE THE FOLLOWING LEGAL EXCEPTION:<\/strong><br \/>\n    Due to the bio-active nature of our products (serums, elixirs, intra-cellular supplements) and for strict health, safety, and hygiene reasons, <strong>PRODUCTS THAT HAVE BEEN UNSEALED BY THE CONSUMER ARE EXEMPT FROM THE RIGHT OF RETURN.<\/strong><\/p>\n<p>For a return to be authorized, the product must meet the following cumulative conditions:<\/p>\n<ul>\n<li>It must be in its original, complete, and undamaged packaging.<\/li>\n<li><strong>The safety seal (including induction foil or cap tamper-evident sticker) must be 100% INTACT.<\/strong><\/li>\n<li>It must show absolutely no signs of use, testing, or contamination.<\/li>\n<\/ul>\n<h4 style=\"text-transform: uppercase; letter-spacing: 1px; margin-top: 40px;\">3. Return &#038; Refund Procedure<\/h4>\n<p>If your products meet the criteria above and you wish to initiate a return, please follow these steps:<\/p>\n<ol>\n<li>Contact our support department at <strong>contact@emixirlabs.com<\/strong>, providing your order number and your request for a return.<\/li>\n<li>You will receive detailed packaging instructions and the address of our laboratory for shipping.<\/li>\n<li><strong>Return shipping costs are borne entirely by the customer.<\/strong><\/li>\n<\/ol>\n<p>Once the parcel arrives at our facility, it will undergo a strict quality inspection. If the seals are confirmed intact, we will process the refund for the value of the products (excluding original shipping fees) within 7-14 business days, using the original payment method.<\/p>\n<\/div>\n<p>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-13","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/emixirlabs.com\/en\/wp-json\/wp\/v2\/pages\/13","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/emixirlabs.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/emixirlabs.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/emixirlabs.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/emixirlabs.com\/en\/wp-json\/wp\/v2\/comments?post=13"}],"version-history":[{"count":2,"href":"https:\/\/emixirlabs.com\/en\/wp-json\/wp\/v2\/pages\/13\/revisions"}],"predecessor-version":[{"id":29443,"href":"https:\/\/emixirlabs.com\/en\/wp-json\/wp\/v2\/pages\/13\/revisions\/29443"}],"wp:attachment":[{"href":"https:\/\/emixirlabs.com\/en\/wp-json\/wp\/v2\/media?parent=13"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}